Terms of Sales

The following general conditions aim to define the legal framework, the rights and the reciprocal obligations between the parties hereafter named, which will apply to any purchase by mail order made by the merchant site atelierducinq.com

Article 1: object

The present general conditions aim to specify the rights and obligations of the purchaser with regard to the products sold in the electronic catalog of atelierducinq.com within the framework of a remote sales system. The contract established in the event of an effective order within the framework and according to the conditions referred to in these general conditions, comes under the regulations of distance selling as it results in particular from the Consumer Code as well as the specific provisions referred to below. .

Article 2: identification of the author of the offer

The author of the offer is: Atelier du 5 / Jean-Guy Mossot

Headquarters: 5, Place de l'Eglise - 17430 Genouillé

SIRET N ° 333815173, registered in the Charente-Maritime Trade Register under number 333.815.173 RM 17

Telephone: +33 6 16 29 26 82 / +33 6 49 48 42 06

Email address: contact.verre@gmail.com

Article 3: products

The products offered for sale are those appearing on the atelierducinq.com site on the day of consultation of the site by the buyer.

All glass beads are made using the torch-spun glass technique. Each piece presented in the catalog of the online store is unique, manufactured and assembled in our workshop.

We draw the attention of the buyer to the fact that the photographs illustrating our products are not contractual and that the products may turn out to be slightly different from them due to the screen settings of   the buyer and the lighting when taking pictures. It is difficult to photograph glass in such a way as to restore its color, texture and transparency. The photos are as accurate as possible.

These photos can in no way engage the responsibility of the seller towards the buyer.

In addition, in the case of artisanal creations, the articles may present irregularities in the finish, or of colors inherent in this type of manufacture which cannot be considered as major defects.
The seller's liability cannot be called into question, the validity of the order cannot be affected.
The buyer has the possibility of obtaining additional information by contacting the seller identified in article 2 by telephone or by email.

Article 4: price

The price is indicated for each of the products appearing in the atelierducinq.com electronic catalog in euros.

The seller is not subject to VAT in accordance with article 293B of the General Tax Code.

The price does not take into account the delivery costs, invoiced in addition, and indicated before the final validation of the order.

Delivery costs are indicated on the order confirmation page before the buyer's final commitment and depend on the amount of the order. The offer referred to in these general conditions of sale is limited to the territory of Continental France. For deliveries outside this area, contact us.

The price guaranteed to the purchaser is that appearing in the electronic catalog on the date of purchase, which is evidenced by the acceptance of the offer by the purchaser under the conditions referred to in Article 6 below. The price must be paid in full when ordering, subject to the withdrawal conditions referred to in Article 8 below. The seller reserves the right to modify the sale prices appearing in its electronic catalog at any time.

Article 5: orders

The creation of a personal account is mandatory to order on the site www.atelierducinq.com

The products are presented on the site with a description allowing the buyer to know their characteristics and their price.

The buyer selects the product (s) he wishes to purchase.

The buyer confirms his choice of product (s), reads and accepts these General Conditions of Sale by clicking on validation.

After checking the content of his order, as well as the total cost thereof (product, and shipping costs), and correcting any errors, the buyer will confirm it definitively at the payment stage.
This confirmation will be worth conclusion of the contract. Once the contract has been concluded, the atelierducinq.com E-boutique will send the buyer, by e-mail, a receipt of his order containing a summary of the information entered on the order form as well as a link redirecting to a request form. withdrawal.

In addition to this, you will need to know more about it.

Article 6: means of payment

The buyer has the possibility to pay for his purchases by credit card or via Paypal.
The accepted payment cards are: CB, MasterCard®, Visa®.
During payment, the bank requests personal information from the Internet user in order to verify the identity of the cardholder and to validate the transaction.
The buyer must transmit his credit card number, depending on the type of the latter, the expiration date of the latter as well as the cryptogram number (3-digit number appearing on the back of the bank card).
The buyer guarantees the seller, when validating his order form, that he is in good standing with the issuer of the payment card.
Financial information will be transferred by means of a cryptographic protocol, to banks providing services related to remote electronic payment, without third parties being able to access it under any circumstances.

In addition to this, you will need to know more about it.

Article 7: delivery and shipping costs

The shipping costs are the responsibility of   the buyer and indicated on the order form.

Packages are generally dispatched within 5 working days after receipt of payment. The standard shipping method is letter or Colissimo with tracking, delivered without signature. If you want a delivery with signature, an additional cost applies, please contact us.

Shipping costs include packaging, handling and postage. Your package is shipped at your own risk, special care is taken for packages containing fragile products.

Delivery costs are free from an amount equal to or greater than 100 €


Article 8: withdrawal

The buyer has a period of 14 working days, provided for by article L121-20 of the Consumer Code, to return, at his expense, the products that do not suit him. This period runs from the day of delivery of the order to the buyer. If this period expires on a Saturday, a Sunday or a public holiday, it is extended until the first following working day. Any return must be reported in advance to Atelier du 5.

In addition to this, you will need to know more about it.

The buyer must inform l'Atelier du 5 of his intention to return the products:

- on the contact section of the website, clearly specifying the order reference and the reason for the return.

- or by email at contact.verre@gmail.com

- by post to the address of Atelier du 5 - 5 Place de l'Eglise - 17430 Genouillé

Upon receipt of a confirmation email, the buyer can return their order.

The product must be returned as a whole and in its original packaging, accompanied by the purchase invoice and the withdrawal form accessible HERE   completed at the following address

Workshop at 5 - 5 Place de l'Eglise - 17430 Genouillé

shipping will be at the buyer's expense . It is advisable to return the product by tracked mail or by Colissimo in order to guarantee the correct return of the products.

On receipt of the products returned by the buyer, L'atelier du 5 will reimburse the payment received within 14 (fourteen) working days.

Only products returned as a whole, in their original packaging, complete and intact, and in perfect condition will be accepted. The product must not have been worn, worn, modified or damaged. Any product which has been damaged or whose original packaging has been damaged will not be refunded or exchanged. This right of withdrawal is exercised without penalty, with the exception of return costs. In the event that the right of withdrawal is exercised, the buyer has the choice of requesting either the reimbursement of the sums paid, or the exchange of the product. In the case of an exchange, shipping will be at the buyer's expense . It is advisable to return the product by tracked mail or by Colissimo in order to guarantee the correct return of the products.

In the event that the return of the product by the buyer is due to an error by the Atelier du 5 , a non-conforming product or a manufacturing defect, the Atelier du 5 undertakes to reimburse the price of purchase of the product, and the shipping costs incurred by the purchaser for the delivery of the product. The buyer must report the error by email to contact.verre@gmail.com within a maximum period of 48 hours following receipt of the order.

Article 9: Personal data

In addition to this, you will need to know more about it.

The buyer and the seller are informed that all the data collected as part of the transaction when placing orders, are processed by Atelier du 5 for the purposes of processing said orders. Buyers' information and data relating to delivery are sent to l'Atelier du 5 for the sole purpose of shipping the products ordered and preparing the invoice. They may in no case be used for other purposes, in particular for sales canvassing.

All the information indicated on the site is given as an indication and is likely to evolve. Furthermore, the information on the site is not exhaustive. They are given subject to modifications having been made since they were put online.